Refund policy
You have the right to request a return within 14 days of receiving your item.
To be eligible for a return, the item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at createaurora.shop@gmail.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
For any questions regarding returns, you can contact us at createaurora.shop@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you currently have and, once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.
If approved, you will automatically receive your refund through your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at createaurora.shop@gmail.com.
